Yes, we value your information privacy and use trusted third-party software, including Secure Socket Layer (SSL), for all financial transactions.
Sorry, you cannot change your order after placing it. Our system begins processing your order immediately upon receiving it. Therefore, please carefully review your information when placing an order.
You can check the status of your order by visiting the "Track Your Order" page on our website. You will need to provide your order number and email address.
Yes, you can use discount codes that are still valid from social platforms and deal websites. You can enter them during checkout.
We apologize, but you cannot stack discounts on the same order. You can choose to use the maximum discount available.
We offer a 10-year warranty for all our footwear products! Simply register here to enjoy the benefits of our warranty service!
Our warranty service is available only for products purchased through our official sales channels and authorized retailers. Currently, we provide warranty coverage for products purchased on drycodeusa.com and the Drycode Amazon storefront. If you have any questions regarding the warranty for your purchased product, please feel free to contact our support team at email@example.com. We are committed to providing excellent service!
We apologize, but we currently do not offer repair services. For more details regarding our warranty, please visit our warranty page.
For more details about our warranty policy, please visit our warranty page.
Yes, you can refer to our size chart page for a general size chart, and you can find detailed size charts on the product pages.
If you need a more detailed size chart, please refer to the size chart on the product page. The general size chart page is for reference only.
Footwear products do not have an industry standard for sizing. We strive to provide detailed size information for your reference. If you have any questions about sizing before making a purchase, please feel free to contact us.
Here are the steps to measure your foot size before placing an order:
1）Place a blank piece of paper on a flat surface, against a wall or any 90° angle.
2）Place your foot on the paper with the heel against the wall.
3）Make a mark at the end of your longest toe using a pen or pencil.
4）Measure both feet in inches and use the larger measurement between the two feet.
5）Read your measurement result and compare it with the size chart provided.
6）When comparing with the size chart, select the larger size closest to your measurement based on the standards in your country.
We will investigate the situation, and if it was our mistake to send the wrong size, we will be responsible for sending the correct size and cover the return shipping cost.
In order to provide a better shopping experience, we offer free shipping to our guest customers and registered members, and the shipping time is usually 5-7 business days.
Tips: If you need expedited service, please select expedited shipping during checkout, but you need to pay $19.9 expedited shipping fee.
If you realize that you have provided an incorrect address, please contact us as soon as possible. We will do our best to rectify the situation, but we cannot guarantee that we will be able to correct it, as our shipping department relies on our order system. You are responsible for providing the correct shipping address.
Currently, we only ship within the United States. We are working to expand our reach to more regions around the world.
We apologize, but we do not offer same-day delivery service. We use expedited shipping, and the typical delivery time is around 5-7 business days.
Our orders are primarily fulfilled through Amazon logistics.
You can check the details on our return policy page, visit here.
Please contact us at firstname.lastname@example.org and return your item within 30 days of receipt.
We are sorry that we do not offer free exchanges, if you have any questions about your product, please feel free to contact us and our support team will be happy to help you.
Please email us at email@example.com with your order number and the reason, our support team will solve it for you.
Normally, it will take 3-5 business days for you to receive your refund after we confirm your request.
We accept credit cards (American Express, MasterCard, Visa, Discover, Diners Club) and PayPal as payment methods.
Unfortunately, our payment methods do not support the use of multiple cards or payment methods on a single order.
Currently we only have online sales channels and our company is located in a tax-free state, so you don't need to pay taxes for the time being.
We have production facilities in both China and California, USA. Our manufacturing lines in both locations adhere to high-quality standards, ensuring the excellence of the products you receive.