We have a 30-day return policy for all customers, which means you have 30 days after receiving your item to request a return.
To start a return, you can send us an email at email@example.com. Include a description of the reason and reference your order number in the email. Once the return request is approved, you’ll be given the return address. Usually, it will take around 3-5 business days for inspection and response. Once confirmed, we will email you about the result and finish the refund within 5 business days.
For all the requests, we will confirm whether the reason is due to product issues; if the reason is due to our product issues, we will take responsibility and replace a new one for you instead of you returning the item.
In order to bring customers a better shopping experience, DRYCODE will bear the return shipping for orders approved by DRYCODE that can be returned.
All the refund requests will be responded within 3-5 days, we will first confirm whether you have to return the items or not and inform you the following steps.
If the item is needed to be returned, check the return policy part to know how to proceed.
If the item is not needed to be returned, we will confirm whether the request meets the following conditions, if it meets the conditions that refund policy could be applied, then we will send the refund to you within 3 business days. Note that the time it takes for you to actually receive your refund depends on how quickly your bank processes it.
Under the following conditions, the refund policy will be applied:
Due to product issues, your return request has been approved while we do not have stocks for the items you asked for at the moment.
Due to product issues or other unpredictable reasons, product status is not as described and you do not want to keep it.
You canceled your order before we ship it.
Under the following conditions, refund is not applicable:
Items with a sale tag.
Items fully paid by reward points.
Items fully paid by gift cards.
Damages and issues
If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please send us an email at firstname.lastname@example.org.
Return Address 925 MALAKOFF RD, SAN DIMAS, CA 91773-1554, United States.